Orders are processed daily with daily outgoing freight shipments. Depending on stock, backlog and your location, freight shipment may take between 3-14 days after your payment has cleared.  The warehouse will email us tracking information as soon as your order ships. As soon as we receive it, we will email you with this tracking information and instructions on how to use it to track your order all the way to its delivery to your home or business. We ship within the continental USA only. S/H fees are part of the final purchasing agreement, are non-refundable and are not negotiable.

Policies, Warranty, Terms & Conditions

The follwing is the purchase agreement, terms and conditions of the sale for any item purchased from The GO! Store

PURCHASES: When you click on the "Confirm and Pay" or similar button on the checkout screen, you agree to purchase the products and services indicated, in accordance with the terms and conditions included on the relevant screens, and in accordance with this agreement.

CUSTOMER SATISFACTION: Your satisfaction is our first priority. We will make every effort to make your shopping experience with us a pleasant one. We are always here to discuss any problem you may have. Please contact us with any question you may have. For fastest service, please send us an email at sales@thegostore.com. 

WARRANTY: 
All of our products ship with the warranty from the manufacturer of the scooter: this is a 30 days parts warranty on all scooters (as long as the scooter has been operated and maintained according to the recommendations of the manufacturer.) This means replacement parts are shipped without charge, but it is customer's responsibility to physically install the replacement parts or bring your vehicle in for service. Warranty period starts from the date you receive your vehicle. Warranty covers factory defects and defaults only. We do not cover misuse or broken parts caused by the user or by any other event. All scooters come with a manufacturer warranty. This warranty covers parts only, there is no labor coverage whatsoever even if it's a problem out of the box. Loose parts that fall off are not covered under warranty. Please insure that all the nuts and bolts, locks, fuse covers and other parts and properly fastened prior to usage.  This is a part only warranty; we do not pay for labor.

This warrantee covers any failures due to manufacturer's defects. It does not cover abuse or misuse of the scooter (for example, damages incurred while jumping or incorrect gas/oil mixture.) The warranty covers against all defects in materials and workmanship for a period of 30 days from the date of purchase or 1000 Km, whichever occurs first, subject only to the following conditions and exclusions:
a) To present a claim, customer shall deliver the defective part for exchange to the GO! Store.
b) This limited warranty is applicable only to the customer as an original purchaser of the "product" from The GO! Store and shall not apply to any subsequent purchaser, assignee or other recipient of the scooter from customer. 
c) All transportation costs and shipping damage incurred while submitting parts for repair or replacement are the responsibility of the original purchaser. Any damage during shipping of scooter to customer on initial purchase must be claimed by the customer through the freight delivery company and is not the responsibility of The GO! Store.

The following wear and tear parts are not covered under the warranty: Tires, flats, bulbs, brakes, chain and seat. Damage due to mishandling, misassembly, misuse, abuse, accident, collision or any other cause with the exception of manufacturer defect is not covered by the warranty. Do not attempt to fix, modify or disassemble any part on your own as this will void your warranty.

WRONG ITEM RECEIVED: If we shipped you the wrong merchandise (to the exception of wrong color) we will pay for the return shipping and ship you the correct item at no additional charge.  In this case, you will not be held responsible for any shipping damage during the return trip.  If you receive the wrong scooter, please do not assemble it or put gas as you will not be able to return it. If we shipped you the wrong color, we will make it up to you with a $20 refund, no return or exchange. Our color shipping accuracy is around 95%.

ORDER CANCELLATION POLICY: You may cancel your order at anytime as long as it has not shipped. Once an order has been shipped, it cannot be cancelled. An order is considered shipped once we gave it to the freight carrier as shown on the bill of lading or the pickup record.

REFUSED SHIPMENT POLICY: If you refuse your shipment, upon reception of the refused merchandise, we will issue a credit for the purchase price less the shipping and handling cost. The minimum shipping and handling cost is $50 even on scooters that are sold with free shipping. We may apply a 15% restocking fee on refused orders if we determine the refused scooter was not functionally damaged (i.e, minor cosmetic damage does not count as "damamged during shipping".)

SPECIFICATIONS: All scooters specifications are based on the information given by the manufacturer and the manual provided with the scooter. We do not make any claim as to the accuracy of the specifications listed on this site. We do our best to give the most accurate information possible. We are not responsible for any errors regardless of the source, including but not limited to typing errors, misprint, omissions. We do guarantee that you will receive a scooter that is the same as the picture shown to the exception of the color and a few details as manufacturers may change specifications from one shipment to the next.

RETURN POLICY:

As per the sales policies of most cycle and ATV shops in the country, once a vehicle has shipped, there are no refunds.  The cost associated with shipping an ATV or Scooter back and forth across the country and the low sales price makes this policy necessary.  No returns are accepted. If the scooter is damaged in shipping, you must make a claim with the shipping company.

Refunds/Returns/Exchanges:

All sales are final. We do not accept returns, exchanges, or trade-ins.

What if my item has a manufacturer defect?

We accept returns in the case of provable manufacturer's defects, within seven days of the day you receive your product. In the event of manufacturer's defects, the item will be replaced with a working item of the same model.

What if I want a refund instead of a replacement due to a manufacturer defect?

If a refund is requested instead of a replacement we will charge a 25% restocking fee plus return shipping charges.

We can accept returns on manufacturer defects ONLY, within 7 days of the day you receive your product, provided the item is in 100% new condition. All items must be returned in their original packaging. You must include with your return all original equipment, components, manuals, cables, documents, packaging, and accessories. You will be charged for the replacement cost of any missing items.

All returns must meet the following terms in order to be eligible for a full refund

• Items must be returned in 100% new, resalable condition
• Returns must include all packaging materials, instruction sheets, and manuals
• Packaging materials must not be torn or damaged
• All manuals and warranty registration cards must be returned in unmarked condition
• Return shipment must contain original invoice or copy of original invoice

Prior to any return, you must obtain authorization from a The GO! Store customer service representative from our customer service department at sales@thegostore.com. Any unauthorized returns will not be accepted, replaced, or refunded.

*Freight collect and COD packages will not be accepted*
*Customer is responsible for damage or loss during return shipping*
*Returns are not eligible for a full refund if the merchandise has been ridden, used, abused or has any damage*
*Federal regulations prohibit transport of products that have been fueled; thus, we cannot accept returns on any fueled scooters, dirt bikes, ATVS, or other fueled products*

Who pays for shipping to replace a defective item or return product?

The buyer is solely responsible for all return shipping and handling costs on any defective item or returned product. Shipping and handling costs are non-refundable. All returns are subject to a 25% re-stocking fee. Items with free shipping are also subject to a 25% restocking fee.

Since The GO! Store is not the manufacturer, we share the shipping cost with the buyer. The buyer pays for shipping the defective item to The GO! Store and The GO! Store pays to ship the replacement back to the buyer.

The GO! Store is a store, and similar to stores like Wal-Mart, we do not send a driver to your home to pick up defective items and we do not reimburse you for the time, effort, and money you spent to get your replacement or refund. The GO! Store's professional customer service department will utilize its best effort to replace your item in a timely and efficient manner.

Can I trade-in my purchase for another item?

The GO! Store does not offer trade-ins.

ASSEMBLY:

All scooters require some assembly unless otherwise marked in the item description. The assembly time varies depending on the model and the competence of the person performing the assembly. Our staff will be happy to put you in touch with a technician. You can also answer your assembly and technical questions by e-mailing or contacting us by phone.

Scooters are not difficult to assemble, however, if you have no prior experience assembling a scooter, we strongly recommend that you have your scooter professionally assembled or checked prior to using it the first time. A misassembled scooter may no perform properly and may be dangerous to ride. Scooters can be professionally assembled at bicycle, motorcycle or lawnmower shops in your local area. The cost should not exceed $25. Please contact us if you need assistance locating a shop.

Safety Information: Please always wear a helmet and protective gear such as knee and elbow pads. Ride responsibly and do not ride at night. Do not let kids ride unattended. Always check the tire pressure and proper function of the brakes prior to riding.  Please be advised that some scooters are not street legal in some states, other states restrict the usage to riders 16 years of age and older. Please check with your local transit authorities or DMV prior to purchase and/or use. For additional safety tips and information please visit US Product Safety Commission

EMAIL RECEIPT: After you place an order by means of this site, you should receive an email acknowledgment within one business day to confirm that The GO! Store has accepted your order and is processing it. The email will contain the details of your order, the itemized and total amounts that will be billed to you, including all applicable taxes and other charges. Please review this receipt carefully to confirm that you properly entered your order.

WAIVER AND LIMITATION OF LIABILITY: 

You hereby acknowledge that the warranty provided herein and the accompanying obligations and liabilities of The GO! Store, The GO! Storesales.com, MoriCorp Inc., its afiliates, officers or employees (collectively The GO! Store) are exclusive and you hereby waive all other remedies, warranties, guarantees or liabilities, express or implied, arising by law or otherwise, whether or not occasioned by the negligence of The GO! Store. You acknowledge by your use of The GO! Store’s products that your use of the products and any reliance upon them is at your sole risk, and that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with The GO! Store's products.

The GO! Store HAS PRICED ITS PRODUCTS UPON THE UNDERSTANDING, AND YOU HEREBY ACKNOWLEDGE THE UNDERSTANDING, THAT The GO! Store WILL NOT BE RESPONSIBLE OR LIABLE FOR ANY FORM OF CONSEQUENTIAL, INCIDENTAL, STATUTORY, PUNITIVE, EXEMPLARY OR INDIRECT DAMAGES OF WHATEVER KIND OR TYPE ARISING FROM ANY TYPE OF COMMERCIAL, BUSINESS, ENVIRONMENTAL, TORT, WARRANTY, CONTRACT, STRICT LIABILITY OR OTHER CAUSES ARISING DIRECTLY OR INDIRECTLY FROM OR IN CONNECTION WITH ANY PRODUCT AND/OR ITS USE.

Follow all instructions and heed all warnings accompanying any product ordered from the Site. Always wear a helmet and protective gear, respect all traffic laws.

YOU AGREE NOT TO JOIN IN ANY LAWSUIT WITH ANOTHER PERSON OR SERVE AS A CLASS REPRESENTATIVE OF ANY CLASS ACTION LAWSUIT AGAINST The GO! Store ARISING OUT OF YOUR PURCHASE OR USE OF PRODUCTS ORDERED FROM The GO! Store.

INDEMNIFICATION: YOU AGREE TO DEFEND, INDEMNIFY AND HOLD COMPLETELY HARMLESS The GO! Store FROM AND AGAINST ANY AND ALL CLAIMS, DAMAGES, COSTS, AND EXPENSES, INCLUDING ATTORNEYS’ FEES, ARISING FROM OR RELATED TO YOUR USE OF THE PRODUCTS PURCHASED VIA THE SITE.