By purchasing an item from The GO! Store, you are entering into a legally binding contract. Please read all details on this page and agree to all terms prior to purchasing.

State Laws:

Shipping:

Orders are processed daily with daily outgoing freight shipments. Depending on stock, backlog and your location, freight shipment may take between 3-14 days after your payment has cleared. The warehouse will email us tracking information as soon as your order ships. As soon as we receieve it, we will email you with this tracking information and instructions on how to use it to track your order all the way to its delivery to your home or business. We ship within the continental USA only. S/H fees are part of the final purchasing agreement, are non-refundable and are not negotiable.

SHIPPING DAMAGE: What do I do if my purchase arrives damaged?  

The GO! Store is not responsible for shipping damages and we do not accept returns or provide refunds due to freight damaged goods. You should inspect your item for damages when it arrives. If your item is damaged during shipping, it is your responsibility to file a claim with the freight company. The GO! Store will assist and cooperate with you during the claim process, but it is your responsibility to file the claim, submit the requirements for the claim, and follow the claim through to its resolution.

Our products are built to higher spec than any imitation you will come across, and chances are very slim for a defect to occur in our products. But nothing is perfect and we want our customers at ease, so we offer you the ability to get free replacement parts until 30 days after your purchase date.

Shipping damages are not covered by our warranty. If shipping damage occurs, you will have to file a claim with the shipping company. They will reimburse The GO! Store of the estimated damage amount, and we will use that to send you replacement parts at no cost to you. Please inspect your package as soon as it arrives before the driver leaves. Note that if the box or scooter appears damaged upon arrival you have the right to refuse to accept the package, and we recommend you do so in such a case; make sure to note the damage in the Bill of Lading and hand it back to the driver.

1. The warranty does not cover wear and tear of the products, plastic parts & components (color coordinated housings, etc.) batteries, brakes, brakes handles, seats, lights, belts, tires or gas engine or any other parts damage due to abuse or misuse.
2. Pull starters are not covered. This item is expected to break after several uses. Owners should keep this spare part on hand.
3. Spark plugs are not covered. Spark plug wire is not covered if damaged from engine heat. It is suggested that each pocket bike owner keep 2 or 3 spare spark plugs on hand.
4. Tires, tubes & flat tires are not covered unless damaged during shipping. (Damage must be reported to us within 3 days of receiving pocket bike).
5. Kickstand is not covered.
6. Damage caused due to an improperly adjusted chain falling off, broken sprockets, brake rotors and wheel bearings are not covered. Customers should take care to tighten the chain after each ride. There should be no play in the chain.
7. Battery will be covered for 30 days.
8. Light bulbs are not covered under warranty due to the excessive natural vibration that occurs in gas pocket bikes with 2 stroke engines. Excessive vibration is normal.
9. Unauthorized outside repair would not be covered under warranty.

Refunds/Returns/Exchanges:

All sales are final. We do not accept returns, exchanges, or trade-ins.

What if my item has a manufacturer defect?

We accept returns in the case of provable manufacturer's defects, within seven days of the day you receive your product. In the event of manufacturer's defects, the item will be replaced with a working item of the same model.

What if I want a refund instead of a replacement due to a manufacturer defect?

If a refund is requested instead of a replacement we will charge a 25% restocking fee plus return shipping charges.

We can accept returns on manufacturer defects ONLY, within 7 days of the day you receive your product, provided the item is in 100% new condition. All items must be returned in their original packaging. You must include with your return all original equipment, components, manuals, cables, documents, packaging, and accessories. You will be charged for the replacement cost of any missing items.

All returns must meet the following terms in order to be eligible for a full refund

• Items must be returned in 100% new, resalable condition
• Returns must include all packaging materials, instruction sheets, and manuals
• Packaging materials must not be torn or damaged
• All manuals and warranty registration cards must be returned in unmarked condition
• Return shipment must contain original invoice or copy of original invoice

Prior to any return, you must obtain authorization from a The GO! Store customer service representative from our customer service department at sales@thegostore.com. Any unauthorized returns will not be accepted, replaced, or refunded.

*Freight collect and COD packages will not be accepted*
*Customer is responsible for damage or loss during return shipping*
*Returns are not eligible for a full refund if the merchandise has been ridden, used, abused or has any damage*
*Federal regulations prohibit transport of products that have been fueled; thus, we cannot accept returns on any fueled scooters, dirt bikes, ATVS, or other fueled products*

Who pays for shipping to replace a defective item or return product?

The buyer is solely responsible for all return shipping and handling costs on any defective item or returned product. Shipping and handling costs are non-refundable. All returns are subject to a 25% re-stocking fee. Items with free shipping are also subject to a 25% restocking fee.

Since The GO! Store is not the manufacturer, we share the shipping cost with the buyer. The buyer pays for shipping the defective item to The GO! Store and The GO! Store pays to ship the replacement back to the buyer.

The GO! Store is a store, and similar to stores like Wal-Mart, we do not send a driver to your home to pick up defective items and we do not reimburse you for the time, effort, and money you spent to get your replacement or refund. The GO! Store's professional customer service department will utilize its best effort to replace your item in a timely and efficient manner.

Can I trade-in my purchase for another item?

The GO! Store does not offer trade-ins.